We have just recently upgraded our servers to better accomodate your websites. Unfortunately, the new servers don't exactly work in the same ways that the old ones did. If you are having issues sending emails, we will walk you through how to correct these problems.

 In Microsoft Outlook, go to Tools > Email Accounts...

Select "View or change existing e-mail Accounts", then press the Next button.

Double click on the name of the account you want to change. If there are multiple ones, you will have to fix each one.

Click on the "More Settings..." button.

Under the "Outgoing Server" tab, make sure that "My outgoing server (SMTP) requires authentication" is checked and that "Use same settings" is selected. Press the OK button. 

Look at the "Outgoing mail server (SMTP):" field. This should read: mail.yoursite.com. For example, if your site is www.knighttymes.com, then you would put, mail.knighttymes.com.  If you are using this account from home, and you have Cox as your internet provider, then this would read smtp.west.cox.net. Your "Incoming mail server (POP3):" should always read: mail.yoursite.com.

Now press the "Test Account Settings" button. You should now have check marks all the way down! If you require more assistance, please let us know.